Fabric Compute is maintained by O'Shaughnessy Lab. This help center is the public support surface.
Contact channels
Support questions: this help center and [email protected].
Enterprise and production support: open and track requests in the support portal, or by mail to [email protected]. Enterprise requests are handled as support threads there, where you can follow progress and respond, not as GitHub issues.
Bug reports: GitHub issues in oslaboratory/compute. The repository is private, so ask in this help center or by email if you do not have access.
Security vulnerabilities: [email protected] only. Never in public issues. See Reporting a security issue.
What to include
The computectl client collects cluster diagnostics into a support bundle:
computectl support --output support.zipThe bundle contains kernel logs, service logs, Kubernetes manifests, and API resources without secrets. It is encrypted to the O'Shaughnessy Lab support key, so only the Lab can read it by default.
Add your own recipients so you can also read what you send:
computectl support --output support.zip --encryption-recipients age1...Decrypt a bundle with age:
age --decrypt -i key.txt support.zip > support.plain.zipA bundle still carries sensitive cluster state. Review what you send, and pass
--no-encryptiononly when writing to a location you control.
Scope of support
Compute is a fork of Talos Linux. It does not inherit Sidero Labs support commitments, response deadlines, or supported-release windows. Published upstream Talos releases and services are not Compute releases or Lab-operated services.
Reproduce problems on a Compute build before reporting them. Behavior in an upstream Talos release belongs upstream.